SCROLL
Unlock The Full Potential Of The Customer Experience
Elevating Your Organization to the CX Podium
Mission
Bridge the gap between technology providers, clients, and customers to weave customer experience solutions into an organization’s fabric.
Our Approach
Tailored Methodologies
We use the best of Human-Centered Design, Lean Process Improvement, Lean Analytics, and Change Management to drive CX transformation in alignment with your business goals.
Broad CX Expertise
With experience spanning industries, we understand the nuances of customer experience and know how to drive impactful results.
.png)
Focus on Measurable Value
We collaborate with you to create meaningful impact for everyone involved in CX interactions—customers, employees, and partners—at every touchpoint.
Cycling-Inspired Insights
Using road cycling analogies and stories, we encourage out-of-the-box thinking that helps you reimagine CX challenges and opportunities.
About
Edd Zomerman, Founder and Principal Consultant
Edd Zomerman, founder of PodiumCX, is a trusted advisor with over 20 years of strategic leadership experience spanning management consulting, contact center operations, and the customer experience technology industry. He excels in aligning customer experience and contact center solutions with core business objectives, driving measurable results, and linking customer experience to meaningful organizational impact.
​
A strong believer in fostering cultural change, Edd combines visionary thinking with practical execution to drive organizational success. While emphasizing strategic foresight and hands-on guidance, he also incorporates teaching and mentoring to empower organizations for long-term impact.
​
Edd holds a Bachelor’s in Computer Science and Business Administration from Northern Michigan University, with advanced training in Strategic Management, Executive Leadership, Human-Centered Design, and Service Quality. An avid road cyclist, he uses cycling analogies to offer fresh perspectives, guiding organizations through their journey toward enhanced customer experience.
Our Services
PodiumCX leverages expertise from leadership roles at customer experience organizations, driving innovation at a CX technology company, and delivering specialized CX strategies as a management consultants. This expertise enables us to craft actionable strategies driving impactful and sustainable transformation for our clients.
Strategy Development
PodiumCX applies a custom CX strategic framework that combines best practices—strategic development, human-centered design, change management, Lean, and analytics—to align customer experience initiatives with your organization’s core goals.
Program Leadership
PodiumCX provides expert program leadership, leveraging extensive experience in customer experience and change management to ensure seamless integration through effective planning, stakeholder alignment, and implementation.
Individual Workshops
Our hands-on workshops tackle specific challenges in your CX framework. Tailored to your team’s needs, these sessions provide actionable insights and practical solutions, driving immediate improvements and building a foundation for lasting change.
Leadership Transition
During leadership transitions, PodiumCX offers skilled interim support to maintain momentum, uphold performance, and attract the right leadership. We ensure continuity and strategic alignment in CX initiatives, supporting your organization’s long-term goals.
Chief Operating Officer, HealthCare
"Edd has the unique ability to quickly understand organizational culture and customer needs, and to translate this into understandable concepts and achievable goals for teams."